Privacy Policy

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

This privacy policy explains:

• the types of information we hold about you
• the purposes for which we hold this information
• how we use this information
• how long we will keep this information
• how this information is kept safe

Personal Information that we hold

• information that you provide to use via email, telephone, or during the application process including but not limited to:
• your name, date of birth, contact information
• employment / income status
• financial situation and credit history
• information about your past, present and future addresses and your residential status at these addresses

Purposes of holding this information

If you are a Contract Holder or guarantor we hold this information to enable us to provide Contract Holder checking services to our landlords.

If you are a landlord/agent we hold this information to enable us to provide Contract Holder checking services to you.

How we use this information

We may contact you by post, email or telephone. If you do not want to be contacted by us you must let us know at the time your information is submitted to us. We will assume that you consent to our use of the information as explained here unless you object to us in writing at the address shown below.

We do not sell, trade or share any personal information held by us except that:

• we will disclose information held by us where required to do so by law or to assist with legal proceedings

If you are a Contract Holder, or prospective Contract Holder:

• your personal information will be disclosed in part or in full to our customer (usually the person to whom you are applying for the property) and the account holder will be able to view the information entered on your application.
• we may also disclose your information to credit reference agencies directly related to your Contract.
• You are entitled in law to receive a copy of personal information or data about you that is held by us.

We will ensure to take all reasonable steps to keep accurate and up to date any information which we hold about you. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How long personal information is held for

We will not hold personal information for any longer than is reasonably necessary for the purposes detailed above.

For tenants, we will hold your information throughout the Contract and for a reasonable period of time thereafter in case there is a dispute or pending legal action.

How we keep your information safe

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online and/or store as hard copies. These are held in staff only access areas.

Further Information

If you require further information regarding our Privacy Policy and how we secure and store your data, please contact us